Shipping Policy

At PAMELA SMITH, we carefully prepare every order to ensure that your garments arrive safely and in perfect condition.

Shipping Destinations

We ship to a wide range of international destinations.

If your country is not available during checkout, please contact us at info@pamelasmithstudio.com and we will be happy to assist you.

Shipping Rates

Shipping rates are as follows:

Spain

• €7 + VAT

• Free shipping on orders over €200

Europe Zone 1 — €20 + VAT
Austria, Belgium, Denmark, France, Germany, Gibraltar, Greece, Ireland, Italy, Jersey, Luxembourg, the Netherlands, Norway, Portugal, Sweden, Switzerland and the United Kingdom.

Europe Zone 2 — €30 + VAT
Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Romania, Serbia, Slovakia, Slovenia and Türkiye.

America — €36 + VAT
Aruba, Barbados, Brazil, Canada, Dominican Republic, Mexico and the United States.

Asia & Oceania — €40 + VAT
Australia, Georgia, Hong Kong, Indonesia, Israel, Japan, Lebanon, Malaysia, New Zealand, Saudi Arabia, Singapore, South Korea and Thailand.

Africa — €30 + VAT
Egypt, South Africa and Eswatini.

The shipping rates applicable to your order will be displayed at checkout before payment is completed.

Delivery Times

Spain

Orders are shipped via Correos Paq Premium and are typically delivered within 24–48 business hours after dispatch.

International delivery times may vary depending on the destination country, carrier and customs procedures.

Please note that delivery times are estimates and delays may occasionally occur due to circumstances outside our control.

Pre-Orders

For products purchased during a pre-order period, production will begin once the pre-order period has ended.

Pre-order items are expected to be produced, prepared and dispatched within approximately 4 weeks after the end of the pre-order period.

Once your order has been dispatched, the usual delivery times for your destination will apply.

Canary Islands

We ship to the Canary Islands.

Orders delivered to the Canary Islands may be subject to IGIC, customs clearance fees or other charges imposed by the relevant authorities.

These charges are the responsibility of the customer.

International Orders, Customs and Import Charges

International orders may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping costs and are the responsibility of the customer.

Customs procedures may also cause additional delivery delays outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where available, so you can follow the status of your delivery.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at info@pamelasmithstudio.com. We will do our best to assist you as long as the order has not yet been dispatched.

Contact

For any questions regarding shipping or delivery, please contact us at:

info@pamelasmithstudio.com