SHIPPING & RETURNS

SHIPPING

Do you ship internationally?

Yes.

We currently ship to a wide range of international destinations.

If your country is not listed during checkout, please contact us at info@pamelasmithstudio.com and we'll be happy to assist you.

How much does shipping cost?

Spain

• €7 + VAT
• Free shipping within Spain on orders over €200.

EU Zone 1 – €20 + VAT

Austria, Belgium, Denmark, France, Germany, Gibraltar, Greece, Ireland, Italy, Jersey, Luxembourg, Netherlands, Norway, Portugal, Sweden, Switzerland and the United Kingdom.

EU Zone 2 – €30 + VAT

Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Romania, Serbia, Slovakia, Slovenia and Türkiye.

America – €36 + VAT

Aruba, Barbados, Brazil, Canada, Dominican Republic, Mexico and the United States.

Asia & Oceania – €40 + VAT

Australia, Georgia, Hong Kong, Indonesia, Israel, Japan, Lebanon, Malaysia, New Zealand, Saudi Arabia, Singapore, South Korea and Thailand.

Africa – €30 + VAT

Egypt, South Africa and Eswatini.

How long does shipping take?

Spain

Orders are shipped via Correos Paq Premium and are typically delivered within 24–48 business hours.

International delivery times may vary depending on the destination country.

Do you ship to the Canary Islands?

Yes.

Please note that orders shipped to the Canary Islands may be subject to local taxes (IGIC), customs clearance fees or other import charges imposed by local authorities.

These charges are the responsibility of the customer.

Can I track my order?

Yes.

Once your order has been dispatched, you'll receive a confirmation email including your tracking number.

RETURNS

Can I return my order?

Yes.

You may request a return within 14 days of receiving your order.

Returned items must:

• Be unworn.
• Be unwashed.
• Be in perfect condition.
• Include all original tags.
• Be returned using the original Pamela Smith packaging, including the shipping box, presentation packaging and any complimentary gifts or promotional items received with the order.

Our shipping box has been specially designed with a second adhesive strip to facilitate returns while protecting the garments during transport.

Are returns free?

Spain

We offer one free return per order within Spain.

If, after a partial return, the remaining order value falls below the free shipping threshold, the original shipping cost may be deducted from the refund.

International returns

Return shipping costs from outside Spain are the responsibility of the customer.

We recommend using a tracked shipping service, as Pamela Smith cannot be held responsible for parcels lost during transit.

What happens if I received a complimentary gift?

Any complimentary gift or promotional item included with your order must also be returned.

If it is not returned, its value may be deducted from your refund.

When will I receive my refund?

Refunds are processed once the returned items have been received, inspected and approved.

What if my item arrives damaged or faulty?

If you believe your item has arrived damaged or has a manufacturing defect, please contact us within 48 hours of receiving your order at info@pamelasmithstudio.com, including photographs of the item. We will review your case and provide the most appropriate solution as quickly as possible.